Families and Communities FAQs
Where can I find information about...?
The Education and Care Unit cannot assist you with enquiries relating to schools or childcare payments. However, the following contacts may be useful in seeking information:
Child care assistance - Centre Link - 1800 050 004
Child care payments - Centre Link - 1800 050 004
Complaints about a government school - 6165 6466
Complaints about a Catholic School - 6210 8888
Student assistance scheme - Dept. of Education - www.education.tas.gov.au
Information on Infectious diseases - Dept. of Health - 1800 671 738
School enrolment enquiries - Dept. of Education - 1800 816 057
How do I find a service for my child?
A search for services can be made here.
Read more about education and care services.
Read more about licensed services.
What does a Working Towards the National Quality Standard service rating mean?
The National Quality Framework (NQF) sets high standards for education and care. It purposefully promotes continuous improvement and encourages services to constantly review and improve the quality of care they provide for children.
There are 58 elements that make up the National Quality Standard (NQS), within seven quality areas. Working Towards the NQS means that a service has not met at least one of the elements in the NQS.
This does not mean that a service has failed to meet any of the requirements that pose a risk to the health and safety of children. In fact a service may be exceeding in a number of quality areas and still receive an overall rating of Working Towards the NQS.
Families are encouraged to check the overall rating and the rating in each of the seven quality areas to evaluate a service and determine a service's strengths. Talking to a service about their rating may assist families in their decision making.
What is the difference between an education and care service and a licensed service?
Education and care services are approved and regulated under the Education and Care Services National Law (National Law). These services include Long Day Care, Outside of School Hours Care (OSHC) and Family Day Care (FDC).
Licensed services are licensed and regulated under the Child Care Act (Tasmania) 2011. Some services do not operate on a full time basis and some receive funding through the Education and Care Unit (ECU) Grants program.